BaxterBet Responsible Gambling
Gambling is entertainment. BaxterBet operates under a Curaçao Gaming Authority licence (OGL/2024/790/0272), issued to Neroblanko Tech B.V., and that licence carries obligations around fair play, age verification and player protections. This page sets out the tools available to you, the external organisations that offer free support, and how to reach us directly.
Our commitment
BaxterBet holds an active licence from the Curaçao Gaming Authority, which requires us to enforce age verification, run mandatory KYC checks, and offer account-level controls including self-exclusion and loss limits. Access to the site is restricted to players aged 18 or older, or the higher legal age in your jurisdiction.
Tools available
You can set and adjust the following controls directly from the responsible gaming settings section of your account:
- Loss limits: cap the amount you can lose over a set period
- Cooling-off periods: take a short break without closing your account
- Self-exclusion: closes and blocks your account immediately on request
- 18+ age enforcement: proof of age can be requested at any point
One detail to note on limits: deposit limits cannot be applied to cryptocurrency deposits. If you fund your account with crypto, the other controls listed above are still available to you. Self-exclusion takes effect the moment it is requested. There is no delay. If you want to set a loss limit or begin a cooling-off period, go to the responsible gaming settings in your account dashboard. For self-exclusion, contact us directly using the details in the final section below.
Signs to watch for
Some patterns can signal that gambling has shifted from entertainment to something harder to manage.
- Chasing losses by placing further bets to recover money already lost
- Spending more time or money gambling than you planned
- Gambling affecting time with family, friends or work
- Borrowing money or using funds set aside for other purposes to gamble
- Feeling restless or irritable when not gambling
- Keeping your gambling activity hidden from people close to you
Where to get help
Several organisations offer free, confidential support. None of them require you to be in crisis to get in touch.
- Gambling Help Online: gamblinghelponline.org.au or call 1800 858 858
- Lifeline: 13 11 14 (24-hour crisis support)
These services are independent of BaxterBet. They can help you think through your options, set a self-exclusion across multiple operators, or simply talk through what you are experiencing.
Contact us
To request self-exclusion, set account limits, or ask any question about the tools on this page, contact our support team at [email protected] or via live chat, available 24 hours a day, seven days a week. Self-exclusion closes your account immediately on request. If you email us, include your registered username so we can act on your request without delay.