BaxterBet Privacy Policy

BaxterBet is operated by Neroblanko Tech B.V. (company number 164789), incorporated in Curaçao and licensed by the Curaçao Gaming Authority under licence number OGL/2024/790/0272. This page describes the personal data we collect from players and visitors to baxterbet.com, the purposes for which we process it, and the rights available to you. As a Curaçao-licensed operator, we process personal data in accordance with our own data-handling commitments and the requirements imposed by the Curaçao Gaming Authority.

What information we collect

We collect personal data across several categories depending on how you interact with the site. Account registration data includes your name, date of birth, residential address, email address, and phone number. KYC verification documents include government-issued photo identification, proof of address dated within the last 90 days, and copies of the payment methods you use. Gameplay data covers deposits, withdrawals, bets placed, session times, and game choices. We also collect device and network data, including IP address, browser type, operating system, and device identifiers. Cookies and similar technologies are used for site functionality and analytics; details of specific cookies are set out in our cookie settings tool.

How we use your information

We use personal data to provide the service: creating and maintaining your account, processing deposits and withdrawals, and enabling gameplay across casino, live casino, and sportsbook. We process data to meet regulatory obligations under our Curaçao Gaming Authority licence, including identity verification before your first withdrawal, anti-money laundering checks, age verification, and ongoing transaction monitoring. Personal data is also used for security and fraud prevention, including detecting duplicate accounts and verifying that payment instruments are held in your own name. Where you have opted in, we may use your contact details to send marketing communications; you can withdraw that consent at any time by contacting us at [email protected] .

We share personal data with licensed payment processors to execute deposits and withdrawals, and with identity verification providers to carry out KYC checks as required by our licence. Data may be disclosed to the Curaçao Gaming Authority (licence OGL/2024/790/0272) and to law enforcement or other competent authorities where we are legally required to do so. We may also share data with affiliated companies operating under the same licence and platform. No specific third-party processor names are published in our current public documents; we will update this section when those details are confirmed.

Data retention

We retain personal data for a minimum of five years following account closure, in line with the anti-money laundering obligations attached to our Curaçao Gaming Authority licence. Certain records, including KYC documents and transaction histories, may be held for longer where an ongoing regulatory, legal, or dispute-resolution requirement applies. When no such requirement exists, data is deleted or anonymised.

Your rights

You have the following rights in relation to the personal data we hold about you:

Access: you can request a copy of the personal data we hold.
Rectification: you can ask us to correct inaccurate or incomplete data.
Erasure: you can request deletion of your data, subject to our regulatory retention obligations.
Restriction: you can ask us to limit how we process your data in certain circumstances.
Objection: you can object to processing carried out on the basis of our legitimate interests.
Portability: you can request your data in a structured, machine-readable format where processing is based on consent or contract.

To exercise any of these rights, contact us using the details below. We will respond within a reasonable period and will inform you if we are unable to fulfil a request due to a legal or regulatory obligation.

Responsible gambling support

If you need support with gambling-related concerns, visit gamblinghelponline.org.au or call 1800 858 858. You must be at least 18 years of age to hold an account with BaxterBet.

Contact us

Privacy queries and data rights requests can be sent to [email protected] . No separate Data Protection Officer has been named in our public documents; all privacy correspondence should be directed to the general support address above.